Ochre on the Hill

• No smoking
• No pets
• No parties or events

It’s a delight to be sharing this home with you. We’ve set out these house rules so that every guest visiting our property has a safe, secure, and (most importantly) fun stay at our place. Compliance with these rules is essential for every member of the traveling party. We hope you have a great time and find everything you need at our home.

Breach of any of these rules is a breach of the terms and conditions of occupancy. We reserve the right to evict any guests or visitors from the property who refuse to follow these house rules. In any case, please use this common sense while staying in our house. If you’re unsure about any house rules and require further clarification, please message us.

WE HAVE A STRICT NO EVENTS POLICY

We can NOT accommodate any type of event. No parties, weddings, hens/bucks' weekends, ‘Schoolies’ or any other functions or occasion's. It is the booking guest's responsibility to read our terms and conditions prior to booking. Therefore, by confirming your reservation you agreed to adhere to our below terms. The primary booking person is also responsible for the compliance of those rules by all other guests.

NUMBER OF GUESTS At no time during your stay are extra and or additional people allowed on premises without written approval. If booked for two people then two people can stay - even if the property can accommodate more guests.

NOISE If we receive a noise complaint about you, or any other guest at the property, you may be asked to leave immediately without refund. Noise audible outside the property is prohibited between 10pm and 7am.

PHOTO ID We may require valid photo ID from the main guest to confirm the booking name matches.

CHECK IN Check in is from 3pm. In circumstances where the property is vacated on the same day as your arrival, then the check-in time may be later, and will be advised by us. Check-in and out times may change subject to availability but we will make every effort to ensure the property is available as booked. However, we reserve the right to make alterations to bookings due to unforeseen circumstances

CHECK OUT Check out time is strictly 10:00 am unless a late check out is approved in writing in advance. If our team is notified that you have not checked out on time without an approved late check out an additional charge may occur @ $50 per 30 mins. The property should be left in a similar state to its condition on arrival.

KITCHEN Please treat our kitchen with the love and respect you would your own to keep it in great condition for other guests. Please be sure to ventilate the kitchen after cooking anything that could leave a strong smell behind. This includes removal of cooking oils. To simplify the inventory process, please return any kitchen items to where you originally found them. Kitchen cleaning products are under the sink. No food or drink in the bedrooms or living areas—please limit eating and drinking to the kitchen and dining areas.

CLEANING It is a requirement that the property is returned in clean condition. Your rental includes a general clean to the standard in which you arrived - however, if there is deep or additional cleaning, we do charge extra Extra cleaning includes (but is not limited to) dirty dishes, rubbish not being removed to outside bins and/or excess rubbish left, stained linen, food and drink stains, grease in oven or on stove. Stays over 21days attract an additionalcleaning charge of $280

NO HAIR COLOURING, BLEACHING PRODUCTS & FAKE TAN These personal items are not to be used at the property.

RUBBISH Upon departure all rubbish inside must be placed into the bins. You will be charged the tipping fee and the time taken to carry tip if excess rubbish is left at the property, Please do not flush any sanitary products, wipes orchards paper towel down the toilet. We provide a bin for this in each bathroom.

LOSS & DAMAGE Any damage, breakage or theft is the guests responsibility during their stay. If anything is noted by our cleaners as missing or broken it will be charged via Airbnb. Should you discover a fault or breakage when you arrive or during your stay, please advise us immediately.

TOWELS Please do not take bath towels to the beach, or anywhere outside the property. Please pack your own beach towels.

SMOKING Smoking inside the house is strictly prohibited. If you smoke, please do so outside and pick up all rubbish. If smoke is detected inside the house a penalty fee of $500 applies.

ISSUES DURING YOUR STAY If you experience an issue during your stay, please contact us immediately so that we can attempt to fix it. It’s important that you enjoy your stay, and we can’t help make your stay more comfortable after you have checked out! We will not be able to consider compensation unless we have been afforded the opportunity to solve the problem.

KEYS Any loss of keys or has to be reported to us immediately. The following charges apply for the key replacement. Normal keys $40 each, change of locks up to $800 We recommend you double check you have keys when you leave the house. A call out fee of $80 if your require a lock out service.

EQUIPMENT AND APPLIANCES We and/or the owner do not accept liability or loss caused by failure of equipment and/or services out of our control, including, but not limited to, water, electricity, gas, and internet function.. In the event of a failure, the guest should notify our team in the first instance. Any problems that arise during the rental period, our team will do their best to have the issue rectified immediately, however if the issue is not constituted as an emergency as determined by us, it may be remedied during business hours and or after checkout. Please make sure you switch off lights, fans, or any other small electrical appliances when you go out. The same applies to the air conditioning and heating—we’re an eco-friendly home! In the unlikely case of a power outage, please call us before touching the control panel. No compensation will be given for any temporary outage of electricity, gas, water, satellite, or telephone service.

FURNITURE Furniture should not be moved around and utensils, crockery, glasses etc. not to be removed from the premises. You will be liable for any damage caused from the moving of furniture and charged accordingly, including time to rectify.

TRAVEL INSURANCE It is advised to purchase appropriate cover after booking. Travel insurance can be taken even when traveling domestically within Australia. Travel Insurance can include cover for certain events out of your control such as unexpected incidents or accidents as well as cancellations and delays caused by weather and other unforeseen circumstances.

WILDLIFE Our properties are maintained and cleaned regularly, however, wildlife is common in country and coastal areas. We and/or the owner do not accept liability for the unfortunate or seasonal visits of any wildlife including, but not limited to; rodents, insects, cockroaches, kangaroos, birds, ants, wombats, snakes and spiders.

GOVERNMENT CODE OF CONDUCT FOR SHORT TERM RENTAL

GUESTS Some key points for your information: A guest must not at any time during the occupancy period: (a) create noise that because of its level, nature, character, or quality, or the time it is made, is likely to harm, offend, or unreasonably disrupt or interfere with the peace and comfort of neighbours and other occupants of the premises.

• Responsibilities to hosts A guest must take reasonable care of the host’s premises and the host’s property at the premises. A guest must notify the host or the host's representative of any dispute or complaint about a guest’s or visitor’s behaviour as soon as possible after the dispute or complaint arises.
• Guests responsible for conduct of visitors 2A. The booking guest is responsible for the actions of visitors they invite onto the premises during the occupancy period and must ensure visitors to the premises comply with section 2.5.2 of this code as if they were a guest on the premises.